Hyperspace

Keep the program and the customer record connected

Connect the records, rewards, CRM, exchange, engagement and feedback behind a loyalty program. Rules, events and responsibilities the managing teams can explain.

In scope
07
First call
DR
Solution
04 / 04
Starts with
Map

What is in scope

Customer RecordsThe customer record the program depends on, shared across the teams that use it. CRMHow CRM activity relates to the customer record and the program. RewardsHow rewards are earned and held, and which records each event changes. ExchangeWhere rewards are used or converted, and how both sides reconcile. EngagementThe communications and touchpoints that bring members back. Feedback & SurveysResponses captured against the same customer record. Rules & EventsWho can change a rule, and how each event is traced through it.
First conversation
Devika Raghavan
Founding engineer on the first loyalty ledger we shipped. Still reviews every exchange reconciliation design.
How it starts
A Map phase. Its duration and fee are set for the engagement.
What you keep
Named in your scope: code or configurations, access, documentation, data definitions and handover materials.

Next step

Discuss your Loyalty requirement.

Discuss your requirementHow we work
First conversation
Devika Raghavan takes first conversations for this solution.
New requirements
operations@hyperspace.works